Your courier service is leading line between your products and your customers. Uncovering a number of the practices several courier companies use could make a world of difference to find an unfailing courier; one which will provide a positive extension of one's company, making the right impression that will help you to develop your business. It's your most valuable customer; they're focusing on a development project on a significant bridge spanning River, and there's been a gas leak. They need one of your specialized drill bits, and they need it stat.They can't come to pick it down as they're frantically dealing using their emergency on hand. On another hand, you certainly can't unhappy your major customer. You call your courier service expecting that they'll handle your emergency, but it's now seven p.m. You set the decision, there is no answer, and panic begins to set in.
You need to locate a courier company that works after hours, and you will need to find one fast. You pull over to a telephone booth and fumble through the directory in a frenzy for a courier offered at this late hour, but you do not have an account with them. You set call after call before you finally get in touch with a knowledgeable person on one other end, not a person that's simply taking messages for the business after hours. After this day's worth of unpleasant experiences, you swear to yourself that your first mission tomorrow is to get yourself a brand new courier company who is available to handle emergency situations. Many local courier companies don't have around a published website, so you need to let your fingers do the walking in the big Yellow Book or you can look at your Yellow Pages directory online for local courier express, where you may find an organization that cares enough about their business that they've made an investment in a quality website. You can learn plenty about a company through the efforts they put in presenting factual content on the website. Try calling them after hours while you're at it, to see what type of actual live response you'll receive in your search.
They might only have an answering service for after hours, and you will end up wasting precious time waiting for their response. If the courier services seem unable or unwilling to help you, you then could be better off looking elsewhere for a company who can meet your needs. These kinds of scenarios happen all too frequently, so don't be caught unawares. Come up with a contingency policy for the worst case situations. Some courier companies practice an unacceptable policy of leaving the deliveries aboard with a driver who has gotten needed a hot shot or indicate point delivery. Businesses already are looking forward to these deliveries, so if the courier held back on regular delivery to acquire a full load, they're now even more behind.
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